FOR INDEPENDENT PROPERTIES
Why independent properties?
With AskEck
Guests receive recommendations specific to your neighbourhood
Eck handles routine questions, freeing your team for the moments that matter
Every guest receives the same high editorial standard
Guests leave wanting to come back
HOW IT WORKS
01
We tailor AskEck to your property
Your neighbourhood, your preferred local spots, the character of your guests. Eck arrives already knowing what matters.
02
Installation is a simple embed
One line of code on your website. A QR card in the room. Nothing changes for your team.
03
Guests chat with Eck throughout their stay
Before arrival, during the stay, after hours. Eck answers with the confidence of a local, every time — and escalates naturally to your team when a guest needs something only a human can provide.
04
You receive monthly guest insights
A clear report showing exactly what your guests asked — a useful window into what they want from their stay and your neighbourhood.
Simple to set up. Ready when you are.
FOR YOUR TEAM
Fewer repeated questions
Your concierge knows Edinburgh. So does Eck. The difference is Eck is available at 11pm when the desk is quiet and a guest has just checked in wondering what to do tomorrow. Eck handles routine questions consistently, warmly, and without your team having to pause — leaving them free for the conversations only a human can have.
Consistent local knowledge
Not every team member knows every corner of the neighbourhood. Eck does. Every guest gets the same quality of local knowledge, regardless of who’s on shift — complementing your team’s expertise rather than replacing it.
More time for genuine hospitality
When routine questions are handled, your team focuses on the conversations and moments that make guests feel genuinely at home. The welcome. The personal touch. The things only your people can provide.
THE PLACE STANDARD
Eck doesn’t generate recommendations. He curates them. Every place passes a four-stage audit — quality, consistency, local character, and guest suitability. Generic, inconsistent, or tourist-driven venues are deliberately excluded. The AI’s job is narration — tone, warmth, timing. It never decides what’s good.
We don’t let the AI decide what’s good. We decide that first.
Human-vetted, always
Every place checked in person, never scraped or auto-ranked.
Genuinely local
Recommendations from real neighbourhood knowledge, not algorithms.
Built for your guests
Curated for the experience your property wants to represent.
THE BUSINESS CASE
Your guests ask the same questions at midnight that they ask at noon.
The difference is who’s there to answer them. A hotel that can give a confident, genuinely local recommendation at 11pm feels fundamentally different from one that can’t — and guests notice. AskEck makes that consistency possible at every hour, not just when your best team member is on shift.
At £249 a month, it’s under 35p an hour for a 24/7 local knowledge layer your team can rely on — and your guests will remember.
No overtime. No gaps. No ‘I’m not sure, let me check.’
PRICING
No query caps. No setup fee. No Eck-lite. Three tiers based on property size and support level — the product never changes, only the depth of implementation.
Boutique — £249/mo
Self-serve onboarding, email support, live within days.
Premier — £399/mo
Everything in Boutique, plus onboarding call, priority support, seasonal content updates.
Signature — from £599/mo
Everything in Premier, plus white-label configuration, multi-property setup, bespoke voice calibration.
30 days to try it free. 90 days’ notice after that.
Edinburgh’s human-vetted AI concierge · askeck.co.uk
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